This policy outlines how returns and refunds are handled for purchases of portable LED scoreboards designed for commercial sports applications, professional sports clubs, athletic fields, and event promoters. Our aim is to ensure clarity and convenience throughout the returns process, providing guidance on eligibility, packaging, inspection, and resolution.
Eligibility and Initial Contact
Customers who receive a portable LED scoreboard that does not function as expected or arrives damaged should reach out to our support team. Please include your order information, a brief description of the issue, and any relevant photos or videos. Our representatives will respond with instructions on how to proceed.
Packaging and Return Shipment
When returning an item, use the original packaging whenever possible to protect the LED panel and electronic components. Securely wrap fragile parts, including the LED matrix, control modules, and power accessories. Include all accessories, cables, remotes, and documentation sent with the original shipment. Label the package clearly with the return authorization details provided by support.
Inspection and Assessment
Upon receipt, returned scoreboards undergo an inspection process to verify the reported condition. Our technical team assesses functionality, appearance, and completeness. If additional information or clarification is required, we may request further details or demonstration of the issue.
Resolution Options
Depending on the inspection outcome and product availability, eligible returns may qualify for one of the following resolutions:
• Replacement: A substitute portable LED scoreboard with equivalent specifications and features.
• Credit: A credit voucher for future purchases of any product category.
• Alternative Product Exchange: Swap for another model or accessory that meets your event requirements.
Communication and Updates
Throughout the returns process, customers receive updates via email or their preferred contact method. Notifications include shipping instructions, status updates during inspection, and confirmation when a resolution is finalized.
Defective and Damaged Items
If a returned item is found to be defective or damaged upon arrival, replacement or credit may be issued. Photos or videos submitted during the initial contact help expedite this determination.
Non-Returnable Items
Certain components or accessories that are customized or marked as final sale cannot be returned. Items that show signs of misuse, unauthorized modifications, or installation errors are ineligible for return. This includes items altered beyond their factory configuration.
Shipping Costs and Responsibilities
Return shipping costs are the responsibility of the customer unless otherwise instructed. Customers should use reliable carriers with tracking and insurance. We are not liable for items lost or damaged during return transit.
Customer Satisfaction Commitment
Our goal is to deliver products that enhance sporting events and training sessions. If your portable LED scoreboard falls short of expectations, we strive to find a suitable resolution that aligns with your operational needs. Feedback from returns informs ongoing product improvements. We value your trust and work diligently to maintain high standards in product design, performance, and customer support excellence. Your satisfaction remains our top priority.
Contact Information
To initiate a return or request assistance, please contact our customer support team through the website’s help center or support email address. Provide all necessary order and product details to facilitate a smooth process.
Policy Updates
This policy may be updated to reflect new product offerings or improvements in return procedures. The most current version applies to all purchases made after its effective date.
Thank you for choosing our portable LED scoreboards. We appreciate your business and look forward to supporting your sporting events with top-quality equipment.